We Make IT Work
Managed IT Services
Our mission is simple, to help businesses succeed. As your IT advocate and partner, we fit your solution to your business, not the other way around. Gant Systems makes it easy to understand and budget your IT requirements by allowing you to establish an outsourced, managed IT services plan – which we call Gant Care. Plans include on-site & remote support, break-fix, critical system monitoring, regularly scheduled maintenance, expert-level consulting and the same benefits of an enterprise IT department.
Plans may include the following:
Fixed monthly fee
Unlimited on-site and remote help desk support
IT infrastructure evaluation with detailed recommendations updated each quarter
Cloud-based monitoring services
Emergency response to server, network or critical systems down
24/7 network and server monitoring
Regularly scheduled maintenance and updates
Monthly vital infrastructure health reports
7 Reasons to Consider Managed IT Services
1. We speak your language
It’s OK if you aren’t fluent in “geek speak.” When you tell us your problem, we know what questions to ask. And we won’t close the ticket until we’re sure everything is working properly.
2. We’re there when you need us
We have the systems and people in place to respond when needed. Systems are monitored 24 hours a day, seven days a week. If your server goes offline in the middle of the night, rest assured we’ll receive the alert.
3. We actually listen when you talk
We don’t decide what’s considered an emergency – you do. Our duty is to solve your problem. If you can’t print before a big meeting, we understand that’s an emergency. We’ll take care of it for you. We make IT happen.
4. Stress-free billing
With Managed Services, you pay a flat monthly fee to support your existing infrastructure. There’s no “That’ll be extra” or “That’s not covered in your agreement.” Just budget and forget it. We’re looking out for you.
5. We free up your time
We don’t just provide top-notch tech support, we give you your old job back. We’ll take technology off your plate so you can focus on your goals. When an issue arises – no matter how small – just give us a call.
6. We make your life easier
We interact with all of your third-party service providers (think Comcast, Microsoft, etc) on your behalf. We plan upgrades a year in advance, and we’ll purchase your hardware and software for you to guarantee you get the right products.
7. Our team is the best, so you get the best
Thanks to our progressive company culture and better-than-competitive compensation, our team features some of the industry’s top talent. Combine talent with a commitment to training and dedication to customer service, and you get a trusted and reliable partner.
Want more information?
We’ll be in touch to discuss Managed IT Services!
Frequently Asked Questions
- What’s the difference between Gant Care and my current technology service?
There are probably a lot of differences. First, Gant Care is a fixed, flat rate service that eliminates the hassle and inconsistency of hourly technical consulting, allowing you to safely budget for your annual technology expenses. Second, Gant Systems has an array of services which can be put together in any combination. We don’t limit customers by creating different types of Managed Service agreements, rather each Gant Care agreement is customized to fit your unique needs.
- How long is a Gant Care Managed Services agreement?
Gant Care agreements run on a month-to-month basis. We won’t tie you down with an annual contract. We’re here for you as long as you need us. If you’re unhappy (not that this would ever happen, of course) or you no longer need IT services, you can end your agreement at any time.
- What are the benefits of utilizing your Managed Services vs. billing for services as needed?
The biggest advantage is the flat rate. This means you – and we – don’t have to choose between the right solution and one that may be cheaper, but less effective. Plus, by choosing managed services, you’re building a long-term relationship. With Gant Care, you’ll have a primary and a secondary engineer who know your organization inside and out and are engaging with you on a monthly basis.
- What if we need someone to come out and fix something in our office?
Although we can fix many common problems remotely, the on-site maintenance we provide can be included in any Gant Care agreement.
- We need a technology provider that can come out after we close, so that we don’t have any interruptions during work hours. Can you help us?
We send consultants onsite 24/7/365. When you need us, we’ll be there!
- What doesn't Gant Care cover?
Our services are highly scalable and adaptable. After an in-depth evaluation of your needs, we work with you to determine and agree upon what is and isn’t covered.
- What about only supporting my servers or networks?
Some clients have internal IT departments and use Gant Care Managed Services for a specific subset of infrastructure. We can schedule an assessment and engineer a partial support solution for your organization.
- Who pays for hardware and/or software?
We’ll help you budget and forecast IT-related expenses, but you’ll pay for the hardware and software. You can purchase it yourself, or source through our purchasing department. We will install the replacement equipment at no extra charge.
- What if my needs change significantly?
This one’s easy: we’ll adapt to those changes with you! We monitor your monthly usage. If we notice your needs are changing – whether they’re growing or decreasing – we’ll work with you to adjust your plan.